Privacy Policy

Collecting Personal Information

When you visit our website, we collect certain information to help us provide a smooth and secure shopping experience. We may also collect additional information when you contact us for support.

Device Information

What we collect:

• Browser type and version
  
• IP address
  
• Time zone
  
• Cookie data
  
• Pages or products viewed
  
• Search terms and browsing behavior
  

Why we collect it:

• To ensure the website loads correctly
  
• To analyze site usage and improve performance
  

How it’s collected:

• Automatically through cookies, log files, pixels, tags, or similar technologies
  

Shared with:

• Shopify (our e-commerce platform)
  

Order Information

What we collect:

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment details (processed securely through payment gateways)
  

Why we collect it:

• To process orders and payments
  
• To arrange shipping and delivery
  
• To send order confirmations and invoices
  
• To communicate regarding your purchase
  
• To prevent fraud and ensure secure transactions
  
• To send marketing communications (only if you’ve consented)
  

How it’s collected:

• Directly from you during checkout or account creation
  

Shared with:

• Shopify
  
• Payment processors such as Razorpay
  
• Advertising platforms such as Meta (Facebook)
  

Customer Support Information

What we collect:

• Contact details
  
• Order-related information
  

Why we collect it:

• To provide customer support and resolve queries
  

Shared with:

• Shopify
  
• Payment processors
  
• Customer communication and advertising platforms
  

Minors

Moonstone Cases does not knowingly collect Personal Information from individuals under the age of 14. If you believe a child has provided us with personal data, please contact us immediately so we can remove the information.

Sharing Personal Information

We share your Personal Information only with trusted service providers to operate our business and fulfill our obligations to you.

This may include sharing information to:

• Power our online store through Shopify
  
• Process payments and prevent fraud
  
• Comply with legal obligations or lawful requests
  
• Protect our legal rights
  

Behavioural Advertising

We may use your Personal Information to deliver relevant advertisements and marketing communications.

This includes:

• Using Google Analytics to understand site usage
  
• Sharing browsing and purchase behavior with advertising partners
  
• Using cookies and similar technologies for marketing purposes
  

You can learn how Google uses data here:

https://policies.google.com/privacy

You may opt out of targeted advertising using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
  
• Google: https://www.google.com/settings/ads
  
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  

You can also visit the Digital Advertising Alliance opt-out portal:

http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Offer products for sale
  
• Process payments
  
• Ship and fulfill orders
  
• Communicate about purchases
  
• Send updates about products, offers, or promotions (if opted in)
  

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

• Your consent
  
• Performance of a contract
  
• Compliance with legal obligations
  
• Protection of vital interests
  
• Legitimate business interests that do not override your rights
  

Data Retention

We retain your Personal Information for our records unless and until you request deletion. You may request erasure at any time, subject to legal requirements.

Automated Decision-Making

Some automated systems are used to prevent fraud and maintain site security.

This may include:

• Temporary blocking of IP addresses after repeated failed transactions
  
• Temporary restriction of payment methods associated with suspicious activity
  

These measures do not have a long-term legal impact on customers.

Your Rights

GDPR Rights (EEA Residents)

You have the right to:

• Access your personal data
  
• Request corrections or updates
  
• Request deletion of your data
  

Transfer your data to another service

Your data may be processed outside the EEA, including in Canada and the United States, in compliance with GDPR standards.

CCPA Rights (California Residents)

You have the right to:

• Request access to your personal data
  
• Request deletion or correction
  
• Appoint an authorized agent to act on your behalf
  

Cookies

Cookies are small files stored on your device to enhance your browsing experience. We use cookies for:

• Website functionality
  
• Analytics and performance
  
• Advertising and remarketing
  

Cookies help us remember your preferences and understand how visitors use our website. You may control cookie settings through your browser.

Contact Us

For questions, concerns, or requests related to privacy, please contact us through our website’s contact page.