Return & Refund Policy

At Moonstone Cases, we aim to deliver high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

Refunds & Returns

Moonstone Cases does not offer cash refunds or traditional returns. However, we are happy to assist with replacements or store credit in eligible cases, as outlined below.

Exchanges & Replacements

We offer free replacements if there is an issue from our side.

Eligible Cases for Replacement

You may request a replacement if:

You received the wrong design or phone model
The case has a manufacturing defect
There is a fitting issue
The product arrived damaged

Replacement Conditions

You must contact us within 48 hours (2 days) of receiving your order
An unboxing video is mandatory as proof
Requests without a clear unboxing video will not be accepted
We may ask you to return the defective or incorrect item before dispatching a replacement

Once approved, a replacement will be shipped at no additional cost.

Store Credit

If you are not fully satisfied but the product is unused, unopened, and in original packaging, we offer store credit instead of a refund.

Store Credit Eligibility

Request must be made within 48 hours (2 days) of delivery
Product must be unused and in original condition
Store credit can be used for future purchases on Moonstone Cases

Not Eligible for Replacement or Store Credit

Requests will not be accepted if:

You did not like the design
You ordered the wrong phone model
The product has been used or damaged after delivery

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us right away so we can review the issue and resolve it promptly.

How to Contact Us

To request a replacement or store credit, reach out to us at:

📧 Email: moonstonecases.in@gmail.com

Please include: